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At EVdaddy, we stand behind the quality of our products and aim to provide a smooth and transparent returns process for our customers.
We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.
If more than 30 days have passed since delivery, unfortunately we are unable to offer a refund or exchange unless required under Australian Consumer Law.
To be eligible for a return:
Items must be unused, uninstalled, and in the same condition as received
Items must be returned in their original packaging
Products must be in new, resalable condition
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible so we can resolve the issue promptly.
📧 Email: support@evdaddy.com.au
📞 Phone: +61 426 116 868
In such cases, EVdaddy will, at our discretion:
Repair the item
Replace the item
Or issue a refund, based on inspection results
This is in accordance with your rights under Australian Consumer Law.
We accept returns for change of mind (for example, if you no longer want the item or ordered the wrong product), provided all return conditions are met.
Please note:
Return shipping costs are not refundable
Original shipping fees may be deducted if the order no longer meets our free shipping threshold
A 10% restocking fee will be deducted from the refund amount
To process your return, please provide:
Full name used on the order
Order number
Proof of purchase (invoice or order confirmation)
Returned items remain the customer’s responsibility until received at our warehouse. Please ensure products are securely packaged to prevent damage during transit.
Please inspect your order upon delivery and notify us immediately if there are any issues. Claims for damaged, defective, or incorrect items must be made as soon as reasonably possible after receipt.
Failure to report issues within a reasonable timeframe may affect our ability to offer a resolution.
The fastest way to receive a different item is to:
Request a return for the original item
Place a new order for the desired product once the return is approved
This ensures quicker processing and availability.
Our fault (wrong item, defect, quality issue):
→ Return shipping costs are covered by EVdaddy
Customer-related reasons (change of mind, wrong item ordered):
→ Return shipping costs are the customer’s responsibility
If the remaining order value falls below our free shipping threshold ($150) after return, the original shipping cost will be deducted from the refund.
A 10% restocking fee applies to approved change-of-mind returns.
Please contact us by email at support@evdaddy.com.au and include:
Your order number
Reason for the return or refund request
Clear photos or videos if the item is damaged or defective
Do not return items without prior approval, as unauthorised returns may not be accepted.
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be issued to the original payment method
Please allow up to 15 business days for the refund to be processed by your bank or credit card provider
If you have any questions about returns or refunds, please contact us:
EVdaddy
📍 Address: 2/22–24 Princes Road East, Auburn, NSW 2144, Australia
📞 Phone: +61 426 116 868
📧 Email: support@evdaddy.com.au
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