Billing Terms & Conditions

Billing & Payments Policy

At EVdaddy, we are committed to providing a secure, transparent, and reliable payment experience for all customers. This Billing & Payments Policy outlines how payments are processed, the payment methods we accept, and important information regarding billing, security, and disputes.

Secure Payments

To protect your personal and payment information, EVdaddy uses Secure Sockets Layer (SSL) encryption technology across our website. SSL technology encrypts sensitive data, including passwords and payment details, during transmission.

All online transactions are processed through Shopify’s secure payment infrastructure and trusted third-party payment providers. EVdaddy does not store or have access to your full credit or debit card details.

Accepted Payment Methods

We accept a range of secure and widely used payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Afterpay

Available payment methods may vary depending on your location and device.

Currency & Pricing

All prices displayed on our website are listed in USD unless otherwise stated.

Prices, promotions, and availability are subject to change without notice. Any applicable taxes, shipping fees, or additional charges will be clearly displayed at checkout before payment is completed.

Payment Authorisation & Order Processing

By placing an order, you authorise EVdaddy and our payment providers to charge the total order amount to your selected payment method.

Orders are not confirmed until payment has been successfully authorised and processed. We reserve the right to cancel or place orders on hold if payment authorisation fails or if we suspect fraudulent activity.

Failed or Declined Payments

If your payment is declined or fails for any reason:

  • Your order will not be processed

  • You may be required to retry payment using an alternative method

  • EVdaddy is not responsible for any fees or charges applied by your bank or card issuer

Fraud Prevention & Verification

To protect our customers and our business, EVdaddy reserves the right to:

  • Request additional verification for certain orders

  • Cancel or refuse orders suspected of fraud or unauthorised use

In such cases, we may contact you using the details provided at checkout.

Chargebacks & Payment Disputes

If you believe a charge has been made in error, please contact us first so we can resolve the issue quickly.

Initiating a chargeback or payment dispute without first contacting EVdaddy may delay resolution and could result in temporary account restrictions.

We reserve the right to provide relevant order and communication records to payment providers to resolve disputes.

Third-Party Payment Providers

Payments may be processed by third-party providers (such as Shopify Payments or other gateways). These providers operate under their own terms and privacy policies.

By completing a transaction, you agree to be bound by the terms of the applicable payment provider.

Changes to This Policy

EVdaddy reserves the right to update or modify this Billing & Payments Policy at any time. Changes will take effect immediately upon posting on our website.

We encourage you to review this policy periodically to stay informed of any updates.

Customer Support

If you have any questions about billing or payments, please contact us:

EVdaddy
📍 Address: 2/22–24 Princes Road East, Auburn, NSW 2144, Australia
📞 Phone: +61 426 116 868
📧 Email: support@evdaddy.com.au