Shipping policy

This Shipping Policy applies to all products purchased from EVdaddy.

We aim to deliver your order safely and in perfect condition to the address provided at checkout. To ensure smooth delivery, please provide a complete and accurate address where someone is available during normal business hours.

For security reasons, we do not ship to post office boxes or addresses where the recipient cannot be clearly identified.

Shipping Costs

For Domestic (Australia)

Shipping Times

Australia
Estimated delivery time is 1 to 7 working days depending on the selected service

Delivery times are estimates and may vary due to external factors.

Customs and Import Taxes

For international orders, any customs duties, taxes, or import charges are the responsibility of the customer. Please check your local regulations before placing an order.

Shipment Tracking

Once your order has been dispatched, you will receive an email confirmation with a tracking number. This allows you to monitor your delivery progress.

Delays

EVdaddy is not responsible for delays caused by couriers, customs processes, or other external factors beyond our control. Delivery times do not include weekends or public holidays.

Undelivered Packages

If delivery is unsuccessful and no one is available to receive the parcel, it may be returned to the local delivery depot. It is the customer’s responsibility to arrange redelivery or collection.

Incorrect Shipping Address

We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided at checkout. Please ensure all details are accurate before placing your order.

Secure Delivery Address

We recommend using a secure delivery address such as your home or workplace. EVdaddy is not responsible for lost or stolen parcels once delivery has been confirmed.

Delivery Completion

A delivery is considered complete once the courier confirms the parcel has been delivered to the provided address.

Contact

If you have any questions about this Shipping Policy, please contact us at: support@evdaddy.com.au